First you have to refrain yourself from criticizing the
agency you work for as you inherited a responsibility that puts you out there
as an agent for the organization and all your subordinates. What you say on
your own time is your private moment but in uniform or on while on duty you
will be held accountable for what you say and do all of the time.
Talking badly about the officers that have left or quit can
get you into hot water with others. Remember there are friendships still intact
and those that work for you expect you to be fair and talking bad about others
only makes them think what you might say about them one day. Being gracious and
polite to those that have departed will get you a long way in the field of
respect.
Favoritism would be shown if you begin to replace the old
team with a “new” team made up of friends and others that favor you as a person
or friend. Eliminating others from the team will create a division and poor
morale and can emerge into feelings of discomfort or unwanted creating friction
and conflict on the shift or workplace.
Promotions mean more responsibilities not less. Ignoring the
needs of the officers around you and the inmate population can create messy and
unorganized things that will come back and haunt you. Ignoring what you did so well before should be
eliminated and avoided at all costs.
Making solo decisions and failure to consult with the “team”
may result in sub optimal performance and communication breakdowns. This does
not apply to all cases but in those where it is wiser to gather feedback, it is
essential you do it. Although strategies are good to have, it is important that
you remain open and available to you team so you can get their buy in for your
plans or tactics. Being someone that decrees a not so well strategy can be
detrimental to your effectiveness as a team leader and your reputation.
Then there is your demeanor and what you say. You must
realize now a sergeant your words carry more weight now than they used to. This
means that your mood, tone, body language and words are now subject to
interpretation as a boss and saying the wrong things can cause conflict or
anxiety and stress. It is better to think twice before you say it or make a
joke as it will be perceived to come from a command position that is much more
authoritative than before.
Realize you are not “bulletproof” and don’t act like you are
invulnerable. There are times where you may be dead certain what to do or what
action to take but take into consideration you recognizing the uncertainties in
any situation and don’t take an attitude that may in fact be dead wrong. While
you are in this position never forget where you came from and don’t compete
with the previous sergeant assigned to the team. There is no need for
competition.
The most common mistakes is talking too much and not enough
listening. Getting too big for your own britches can and does create attitudes
and changes the behaviors around you. Don’t use a tone that is offensive when a
normal tone will do the job. Be considerate of others and don’t give out orders
while you sit behind the desk acting all mighty and powerful. Know when it’s
time to talk and time to listen and you will be a successful communicator.
Paying attention to these rookie mistakes will help you
avoid some difficult times ahead. Don’t pretend you know it all and don’t
forget to ask for input from others. Make it clear how you perceive your role
to be within the workplace, the shift or among your team members. Following
these rules will allow you not to be seen as a rookie sergeant being a jerk and
making rookie mistakes.
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